We are open 9am - 5pm, Monday through Friday

The SURGE Team aims to provide you with the fastest service possible. You can reach out to us via Live Chat (the chat icon can be found at the bottom right corner of your screen) or email. Emails are responded to within no more than 1-2 business days during our regular office hours.

At this time all of our retail products are available for delivery only.

You will receive a shipping confirmation email once your order has been packed and prepared for shipment. In it, you'll find tracking details to monitor your shipment's progress. We entrust all our deliveries to Canada Post, and once you have your tracking number, you can easily enter it on the Canada Post portal for real-time updates on your shipment. Typically, deliveries take between 3 to 9 business days from the shipping date to arrive at your doorstep. Should you have any further inquiries or require assistance, feel free to reach out to us at info@surgeactivewear.com.

At the moment, we're excitedly working towards creating an incredible retail store experience for our customers. However, for the time being, our business operates solely through e-commerce or online sales. Rest assured, our online platform is designed to provide you with a seamless shopping experience, and we're continuously enhancing it to meet your needs. Stay tuned for updates on our upcoming retail store!

You'll find a range of convenient payment options available at the checkout page. Choose from popular methods such as Shop Pay, PayPal, or G Pay. Additionally, we accept major credit cards including VISA, MasterCard, AMEX, Discover, and more!

To begin the return process please e-mail us at info@surgeactivewear.com. To initiate a return, please ensure it's within 30 days of your purchase date. For your return to be eligible, it must meet the following conditions: The item must be unused and unwashed. It must be in the same condition as when it was shipped to you. In case of damage, we may request proof. If your product meets these criteria, we'll provide you with a Canada Post shipping label for your convenience. Simply print the label, securely pack the item, and drop it off at any Canada Post office. Once we receive the returned product we will proceed with a refund or exchange.

If you encounter any quality issues with your item, we're here to help resolve them promptly. Please reach out to us at info@surgeactivewear.com within 15 days of your purchase date to discuss the matter. To ensure a smooth resolution process, kindly provide details about the issue and, if possible, include supporting evidence such as photos. Our team will carefully assess the situation and determine the best course of action. If a return or exchange is necessary, we'll guide you through the process and provide a Canada Post shipping label for your convenience.

IN STOCK items will typically be fulfilled and shipped via Canada Post expedited service within 1-2 business days from the time of purchase. Tracking information will automatically be e-mailed to customers once the order has shipped and under normal circumstances, you can expect to receive your item within 3 to 9 days. EVENT & TEAM STORE items will follow individual posted timelines. Please see specific store page banners for details and updates.

If you're interested in personalizing your retail item, we're here to accommodate your needs whenever possible. Our ability to personalize items depends on various factors, including your specific requirements and our current workload. If you're looking for personalized items, please don't hesitate to reach out to us at info@surgeactivewear.com, and we'll gladly discuss your request in detail.

If you have changed your mind, you can cancel your online order, but please note that this is only possible if we haven't already shipped it out. Once your order has been shipped, you will have to wait until it is receieved and then follow our return process. If you need to cancel your order before it's shipped, please reach out to us at info@surgeactivewear.com as soon as possible, and we'll be happy to assist you.

To place a custom order please contact our sales representatives at info@surgeactivewear.com

We can have nearly all artwork recreated or digitized where necessary. While vector files are always preferred, we accept the following artwork formats: .ai, .psd or .pdf The resolution should be a minimum of 300 DPI at print size.

Yes! Our talented designers will use your input, preferences, logos, & ideas to create the perfect look. We can base designs on your current items, your new ideas, a special upcoming event, or you can leave it entirely in our capable hands to come up with unique designs to choose from. If you require full logo creation, additional art charges will apply.

If you have the pantone colours for your logo, please share with your designer to ensure consistency.

Once an order has moved into production, we can not make any changes. Please contact your sales rep with any issues you may have.

Once artwork has been approved, production time will vary depending on type of custom decoration: - DTF transfers: 1-2 weeks - Silkscreen: 2-3 weeks - Embroidery: 2-3 weeks

Definitely, please arrange a pick up time with your SURGE representative. SURGE Activewear is located at: 185 Main Street, Schomberg, ON L0G 1T0

Rush services are an additional charge. While we try our best to accommodate your rush order request, there may be limitations depending on the items being ordered and our production schedule.

Your invoice (which will be sent to you via your sales rep after you've approved your production quote) will contain a secure link within the invoice itself that can be used to pay directly via credit card. Alternatively, you can make arrangements with your sales rep to send us an e-transfer, or another preferred form of payment, where possible. A 50% deposit is required at the time the order is placed, with the balance owed when the order is completed and/or shipped.

Yes! Please discuss with your Sales Rep and we will find the best shipping solution for both parties.

We will provide a full replacement or refund on any stained, damaged or incomplete garments.

Because everything we produce is customized, we do not allow for any returns. If your order does not resemble (within a reasonable limit) the digital proofs we provide you, we will re-do your order at no charge, provided that the original garments are returned. We will provide a full replacement or refund on any stained, damaged or incomplete garments.

All orders in Canada are subject to provincial and federal taxes. Customs duties are included in the price of the garment. Pricing listed does not include shipping costs.

We ofer the following decoration options: embroidery, silkscreen and DTF (direct to film) transfers.

Due to the time and cost involved with producing one piece, we do not provide printed samples. We do create digital proofs to give you an idea of what your final order will look like and our team will ensure that your garments match the digital proof as closely as possible.

https://surgeactivewear.com/collections/local-garments

As all brands have different sizing guidelines, your sales representative will share size charts specific to the garments that you're ordering.

Please send an email to info@surgeactivewear.com

To place a custom order please contact our sales representatives at info@surgeactivewear.com

Your invoice (which will be sent to you via your sales rep after you've approved your production quote) will contain a secure link within the invoice itself that can be used to pay directly via credit card. Alternatively, you can make arrangements with your sales rep to send us an e-transfer, or another preferred form of payment, where possible. A 50% deposit is required at the time the order is placed, with the balance owed when the order is completed and/or shipped.

Yes! Please discuss with your Sales Rep and we will find the best shipping solution for both parties.

Orders move into production once a deposit has been paid and art work has been approved. Production then typically takes 6-8 weeks.

CUSTOM apparel is made-to-order and final sale. We do not carry custom inventory, so we are unable to accept returns or exchanges, unless there is a manufacturer defect. Please contact your sales rep with any issues you may have.

Once your order has been shipped you will receive a link to track your order.

Once your order has moved into production it can no longer be cancelled. There is a possibility you could add to your order, but no items can be removed from the order.

All orders in Canada are subject to provincial and federal taxes. Customs duties are included in the price of the garment. Pricing listed does not include shipping costs.

Yes. Our pricing is quantity based. If your quantities are not represented on the chart please contact customer service for prices - info@surgeactivewear.com

You can reach customer service at info@surgeactivewear.com

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Yes! Our talented designers will use your input, preferences, logos, & ideas to create the perfect look. We can base designs on your current items, your new ideas, a special upcoming event, or you can leave it entirely in our capable hands to come up with unique designs to choose from.

A non-refundable, one-time charge of $150 is required to begin design proofs. This fee includes 2-3 initial design concepts (based on client input), as well as any subsequent edits to the chosen design to get it ready for production.

Samples can be ordered but our minimum order quantity is 12.

Please ensure any logos or images are uploaded in vector format (AI, EPS or PDF).

Custom gear takes 6-8 weeks of production time.

Yes. In fact, we highly recommend having physical samples produced prior to your full production run. This allows you to see your design in person, on-garment, & determine if any changes may need to be made to any of the design elements before proceeding. We always do our best to match physical garments to digital proofs, but inconsistencies can sometimes occur between digital & physical printing. Sampling a garment prior to production allows our team & you as the client to review the garment & ensure that it is perfect & ready to go.

Art/design fee must be paid in full prior to design, and is non-refundable. Samples must be paid in full prior to production, & are non-refundable. Production orders require a 50% deposit in order to begin construction. The remaining 50% is due at time of shipment. Your production invoice (which will be sent to you via your sales rep after you've approved your production quote) will contain a secure link within the invoice itself that can be used to pay directly via credit card or e-transfer

Standard shipping from our office to your location is 5-10 business days. (in Canada) Please inquire with your sales rep for an accurate shipping cost breakdown, as factors such as order size, garment type, & days to ship will affect the cost of this service.

In general, shipping adds anywhere from $3.00-$3.25 per garment, but this price is dependent upon your delivery location, order size, & delivery timeline. Shipping charges can vary depending on order size & shipper, so please inquire with your sales rep for a precise quote (which will be based upon your delivery location & turnaround time).