FREQUENTLY ASKED QUESTIONS
Yes! Our talented designers will use your input, preferences, logos, & ideas to create the perfect look. We can base designs on your current items, your new ideas, a special upcoming event, or you can leave it entirely in our capable hands to come up with unique designs to choose from.
A non-refundable, one-time charge of $150 is required to begin design proofs. This fee includes 2-3 initial design concepts (based on client input), as well as any subsequent edits to the chosen design to get it ready for production.
CLICK HERE to get started with your design.
Once you've purchased your design package, we will put you in contact with one of our talented designers at which point you can send them your logo and list of ideas.
Please ensure any logos or images are uploaded in vector format (AI, EPS or PDF).
Samples are produced in as little as 14-28 days (plus shipping).
Full production custom orders require 45-60 days (plus shipping).
Yes. In fact, we highly recommend having physical samples produced prior to your full production run. This allows you to see your design in person, on-garment, & determine if any changes may need to be made to any of the design elements before proceeding.
We always do our best to match physical garments to digital proofs, but inconsistencies can sometimes occur between digital & physical printing.
Sampling a garment prior to production allows our team & you as the client to review the garment & ensure that it is perfect & ready to go.
Art/design fee must be paid in full prior to design, and is non-refundable. Samples must be paid in full prior to production, & are non-refundable.
Production orders require a 50% deposit in order to begin construction. The remaining 50% is due at time of shipment.
Your production invoice (which will be sent to you via your sales rep after you've approved your production quote) will contain a secure link within the invoice itself that can be used to pay directly via credit card or e-transfer
Standard shipping from our factory to your location is 5-10 business days.
Expedited shipping is available if your timeline requires.
Please inquire with your sales rep for an accurate shipping cost breakdown, as factors such as order size, garment type, & days to ship will affect the cost of this service.
In general, shipping adds anywhere from $2.00 - $3.00 per garment, but this price is dependent upon your delivery location, order size, & delivery timeline.
Shipping charges can vary depending on order size & shipper, so please inquire with your sales rep for a precise quote (which will be based upon your delivery location & turnaround time).
We use DHL to import from our factory to our location in Stouffville, ON, CA. From that point, your shipment is quality checked by us, then forwarded on to you using Canada Post or your preferred carrier.
If you have preferred or discounted rates with any of the major carriers, we can ship your order to you using your account. Please note that this only applies to to the portion from our office in Stouffville to your destination in Canada.
For customs purposes, we must be able to import your order into Canada via our carrier & brokers.
CUSTOM apparel is final sale and does not qualify for returns or exchanges, unless there is a manufacturer defect. Please contact your sales rep with any issues you may have.
For all other retail items, if you are not 100% satisfied with your item(s), please see our returns and exchange for "Standard Products."
Pre-designed apparel sold individually.
All of our RETAIL items are shipped out within 1-3 business days from Stouffville, ON, CA via Canada Post Expedited Parcel Service.
Typically* Canada Post Expedited parcel takes 1 day to reach local, up to 3 days to reach regional and up to 7 days to reach national destinations.
Once your order has been shipped, an email with tracking will be sent. Please double check your junk mail, if you have not received the confirmation email.
*NOTE: due to COVID, shipping times cannot be guaranteed, and we do our best to get you your products as soon as possible.
If you are not 100% satisfied with your item(s), we are here to help!
We accept unworn, unwashed, unaltered item(s) in their original packaging to be returned or exchanged within 60 days of purchase.
A couple of things to note, CUSTOM apparel is final sale and does not qualify for returns or exchanges, unless there is a manufacturer defect. Please contact your sales rep with any issues you may have. Accessories such as socks and hats are final sale and cannot be returned or exchanged.
Whether you would like to return or exchange your item(s), please start by CLICKING HERE
- Note: you will need the order number and email address associate with your order.
- Prepaid Canada Post shipping labels will be supplied.
- Once your package is received, we will review the item(s) and ship your exchange or refund your credit card.
- Exchanges and returns to a store credit are FREE!
- Returns to original payment method will incur a $10 shipping and handling fee.
The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have made public assurances that the risk when handling goods or packages is low.
According to the PHAC, there is no known risk of coronaviruses entering on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by goods or packages.